Data/Privacy, Internet Privacy and Cookies Policy
Information That We Collect
In managing our business and our website we may collect and analyse one or more of the following types of information:
- Your use of our site – this includes: your visits, pages viewed, resources accessed. This can include traffic, location and communication data.
- Voluntarily provided information: e.g. when making a purchase.
- Provided in any form of communication by you.
Why We Collect Data
We collect data in order to fulfil our contractual obligations to you, to allow us to provide the products and services that you have purchased. We do not collect data for any other purpose, other than where additional consent has been given below.
Cookies give us information about the computer used by site visitors. We may use them to assist us in improving our website.
Use of Your Information
Information we collect from you is used to provide services to you, and for one or more of the following reasons:
- To give you information you request, relating to our products or services.
- To give you information about other products that may be of interest to you.
- To advise of changes to our website, goods and products, or services – where such advice is necessary for the service being provided.
If you have previously purchased from us we may contact you with information on other products we think might interest you. If you do not want to receive these emails you can let us know by emailing us at [email protected].
We collect personal and medical information in order to provide certain services. This information is held confidentially, only being shared with the organisations necessary to provide the services to you. We may also hold key safe information, this information is treated in the same way.
We will never sell your data. We do not disclose your details to third parties for the purposes of marketing any services or products.
Storing Your Personal Data
In operating our business and our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. You agree that by providing your personal data to us you consent to this happening. We take all reasonable precautions to protect your data. Any transfer of your data is only ever done for the purposes of operating our business and to provide your services to you.
All data sent electronically to us is done so at your own risk. We handle your data using reasonable skill and care, and aim to keep it safe at all times.
- If we sell any or all of our business. Such disclosure only being made to the buyer.
- Where legally required to do so by law.
- To reduce the risk of fraud or improve fraud protection.
Third Party Links
Access To/Changing Information
The Data Protection Act 1998 and the General Data Protection Regulation 2018 grants you access to any information that we hold about you. You can request a copy of this information by emailing us as [email protected].
If you believe that the information we hold about you is incorrect, please email us at [email protected] and we will correct it.
Retention of Information
We will only retain information for as long as is necessary to provide our products and services to you. We will delete data relating to any monitored services within 90 days of you cancelling service. We will keep a record of order confirmations for a minimum of 6 years, to comply with potential legal and accounting requirements.
Withdrawal of Consent
You can withdraw your consent for us to hold, process and use your personal data at any time by emailing us at [email protected]. Please note that withdrawing such consent may prevent us from continuing to provide services to you.
You can contact us at [email protected] should you have any questions on the above.