SureSafe TalkSafe with 24/7 Monitoring

Introducing TalkSafe – the UK’s only 24/7 monitored personal alarm for the elderly where you can talk to the response centre from wherever you are in your home or garden. Get the help you need quicker, and have the peace of mind knowing that help is on the way!

Using digital cordless technology in the TalkSafe pendant, when you activate your TalkSafe pendant you can talk to the response operative from wherever you are. No longer do you have to be near to the base unit in order to have two-way communication, you can now talk from the bathroom, the bedroom and even the garden.

Traditional alarm systems come with pendants that only allow you to activate the alarm remotely, if you are in a different room then you cannot tell the response centre what it wrong, or what type of help you need. With traditional alarm systems, when an alarm call is received and the response centre cannot speak to you e.g. because you are in the bathroom or garden, they then have to call nominated contacts who will need to come round to you house and check on you. Only then can an emergency 999 call be made*.

This wastes valuable time in getting the help you need, delaying calling an ambulance for you. This delay can be 15 minutes, 30 minutes or even over an hour by the time a nominated contact can get to you, to check on you.

Do you have that time to waste when you fall, or have a stroke or a heart attack? Studies show that the faster you get medical attention following an incident, the more likely you are to make a full and fast recovery.

Minutes Matter:

The faster we get medical help to you, the better chance you have of a full and speedy recovery. Our ability to talk to you from wherever you are in the home allows us to call an ambulance right away, we are not delayed waiting for a nominated contact (up to an hour before they can get there) or requesting a welfare check by the police which can take 2, 4, 6 or more hours depending on their availability.

Important statistics:

3 in 5 alarm activations have no voice communication due to the user not being in the vicinity of the base unit and being unable to move.
3 out of 5 times there is a delay in getting medical help while we wait to contact nominated contacts, and then wait more while the nominated contact gets to the user’s house

When having a Stroke:
For every 15 minutes of time that passes before getting treatment following a stroke, the likelihood of death increases by 4%

When having a Heart Attack:
60% of deaths as a result of a heart attack happen in the first 60 minutes
90% of heart attack victims that make it to a hospital will survive

After having a Fall:
Muscle cell breakdown starts to occur within 30-60 minutes of compression due to falling. Dehydration, pressure sores, hypothermia, and pneumonia are other complications that may result.
Getting help after an immobilizing fall improves the chance of survival by 80% and increases the likelihood of a return to independent living.

Using a TalkSafe personal alarm instead means that you can get the help you need, fast. When the pendant is activated it opens up automatic two-way communication with the response centre, allowing you to tell them what is wrong and allowing them to call 999 immediately. No time wasted, an ambulance can be on the way. Only then will we call you nominated contacts to let them know.

The benefits of TalkSafe include:

  • an ambulance can be called within seconds as you can tell the response centre what is happening immediately, from wherever you are
  • quicker access to medical attention is proven to result in a greater likelihood of a fast and full recovery
  • you are no longer reliant on nominated contacts to come to your house and check on you before an ambulance is called
  • you can have peace of mind knowing that your call has been answered and help is on the way. There is a friendly voice at the other end of your TalkSafe pendant.
  • our trained response operatives can give you advice, and keep you calm, while you wait for an ambulance to arrive – through the pendant
  • reduce false alarms as the response centre can talk to you from wherever you are in the home


  • 24/7 monitoring from SureSafe’s trained response operatives
  • Talking pendant for two-way communication
  • Talking pendant does not require recharging (it is replaceable). Battery life 5 years based on 3 minutes use per month.
  • Water resistant standard pendant for use while in the shower
  • Massive 150m pendant range (in open air)
  • Easy to set up


  • Base unit (requiring connection to telephone line and power socket)
  • Talking pendant (not water resistant)
  • Standard pendant (water resistant – for use in the shower)

TalkSafe uses DECT technology, the same technology you find in a cordless telephone. If cordless phones do not work well in your home, or only have limited range, then the same is likely to apply to the TalkSafe.

After the initial payment of £199.95, a monthly fee of £16.99 is payable by direct debit. There are no minimum contract periods, your direct debit is month to month and can be cancelled at any time. After you make your purchase, we will contact you to collect more details including nominated contacts, medical information and direct debit information. The alarm equipment is provided on a leased basis and must be returned when you cancel the service.

All prices quoted are excluding VAT. VAT exemption is available. Contact us on 0800 112 3201 for more details.

Installation is not available for this product, it is designed to be self-installed only. Full telephone support is available for your self-install.

*the industry standard procedure when voice communication is not possible with an alarm user is to request nominated contacts to check on their wellbeing. Only once the nominated contact confirms that there is a medical emergency can an ambulance be called. Where nominated contacts are not available to visit the user, the police are called to carryout a welfare check, to check on the user’s wellbeing. This type of call does not get the same priority as an emergency 999 call so the response is usually slower, sometimes considerably slower. Also, a welfare check is usually carried out by the police, who will then need to call an ambulance after attending the persons home. This can further delay access to medical attention.